Worldwide Presence, Technical Support 24/7/365

Global flight operations do not pause for time zones, and neither does our support. When a dispatcher needs help, when a crew is preparing for departure, or when a compliance update hits, operators expect fast, reliable answers. That’s why AIR SUPPORT has built its presence across four major regions of the world; to make sure customers have support and expertise close at hand, no matter where they operate.

See the results of the 2024 customer satisfaction survey

Global Reach, Regional Knowledge

From our headquarters in Billund, Denmark, AIR SUPPORT has grown to support customers in more than 100 countries. Today, we have representation in Europe and Africa, the Americas, and Asia-Pacific. Our teams in France, Belgium, Canada, and Singapore complement the work of our Danish headquarters, providing local points of contact for commercial and support needs.

For operators, this means two things. First, access to help in your own time zone. Whether it’s mid-morning in Singapore or late afternoon in Montreal, our specialists are available. Second, it means advice shaped by regional context. Aviation may be global, but regulations, procedures, and day-to-day challenges often differ between regions. Our teams bring that understanding to every customer interaction.

Read more about AIR SUPPORT’s customer service

Meeting Operators Where You Are

Being present worldwide is also about being visible in the industry. You’ll often find our commercial and technical specialists at regional conferences, ERA events in Europe, Aircraft Commerce conferences in Asia, the Americas, and EMEA, or at shows such as Aviation Africa. These meetings are more than exhibitions; they are opportunities for us to sit down with operators, learn about your current challenges, and discuss how our solutions, from OpsControl® to PPS Flight Planning® and CrewBriefing, can adapt to your workflows.

Read more about the 2023 customer satisfaction survey

Why It Matters

For customers, AIR SUPPORT’s worldwide presence means continuity. Operators know they can count on our 24/7 technical support and reach us directly, but also meet our teams in person throughout the year. It’s a combination of global coverage and local accessibility.

As aviation becomes more complex and interconnected, AIR SUPPORT’s guiding principle remains: flexibility makes the difference. With teams across regions and a customer base that spans airlines, business aviation, and service providers, we are committed to being close to the operators who rely on us; wherever in the world you fly.

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