
Customer Service at AIR SUPPORT: Flexibility Makes the Difference
In all industries, including aviation, exceptional customer service is critical to maintaining smooth and efficient operations. At AIR SUPPORT, we prioritize responsiveness, flexibility, and expertise. From our headquarter in Billund, Denmark, we support over 400 airlines and operators worldwide, offering around-the-clock assistance through our dedicated team of aviation and technology professionals.
24/7/365 Customer Support You Can Rely On
AIR SUPPORT offers 24/7/365 support to ensure that our users receive reliable, professional assistance whenever needed. Our Support Team understands the challenges airlines face, providing tailored solutions and real-time support. This level of commitment is reflected in the overwhelmingly positive feedback we received during annual customer satisfaction reviews, where most customers consistently place themselves as “very satisfied” or “somewhat satisfied” with AIR SUPPORT’s level of service.
Solutions that Meet the Needs
At the core of AIR SUPPORT’s offerings are our solutions OpsControl, PPS Flight Planning, and CrewBriefing – all designed to meet the demanding needs of modern aviation.
OpsControl: Advanced Aircraft Tracking
OpsControl is an advanced aircraft tracking solution that provides airlines and operators around the world with real-time insights into aircraft position monitoring. Designed with full compliance to ICAO’s Global Aeronautical Distress and Safety System (GADSS) requirements, OpsControl ensures that customers maintain the highest safety and operational standards.
Key benefits of OpsControl:
• Real-Time Tracking: Accurate, up-to-the-minute aircraft positioning.
• Proactive Alerts: Early notification of potential issues for swift responses.
• Operational Efficiency: Enhanced decision-making with comprehensive data visualization.
By enabling proactive monitoring and compliance with global safety regulations, OpsControl help aviation operators worldwide achieve both awareness and control.

PPS Flight Planning: Trusted by the Industry
PPS Flight Planning is our globally recognized solution used by airlines responsible for transporting over 2.3 million passengers weekly. This software is designed to optimize every stage of flight planning, from route generation to cost analysis, ensuring safe, efficient, and compliant operations.
PPS Flight Planning gives you:
• Precision: Generates highly efficient flight plans, optimizing fuel use and costs.
• Reliability: Supports seamless operations for carriers of all sizes, from regional operators to national flag carriers.
• Flexibility: Integrates with almost any system through advanced, trusted providers.

CrewBriefing: Streamlining Communication
Complementing PPS Flight Planning is CrewBriefing, a platform designed to streamline the distribution of vital flight information to crew members. From flight plans to weather updates, CrewBriefing ensures crews are fully informed, leading to:
• Enhanced Efficiency: Faster and more streamlined pre-flight preparation.
• Time Savings: Simplified workflows for both flight crews and dispatch teams.
• Improved Experience: Seamless communication enhances the overall operational environment.

Flexibility as a Core Strength
At AIR SUPPORT, we value commitment to flexibility. The aviation industry is often unpredictable, with unforeseen disruptions and last-minute changes occurring regularly. Our Support Team is equipped to address these challenges head-on, offering prompt and effective solutions tailored to each customer’s specific needs.
This adaptability extends to our software solutions, designed to integrate seamlessly into existing workflows, whether for small regional carriers or large international operators. This ensures that AIR SUPPORT’s customers remain agile and prepared to navigate the complexities of modern aviation.
Innovation Backed by Experience
We continually invest in innovation, ensuring our software remains at the top of aviation technology. Whether enhancing flight planning accuracy with PPS, integrating advanced tracking capabilities through OpsControl, or streamlining operations with CrewBriefing, our solutions reflect experience and a deep understanding of the industry’s evolving demands.
Why Choose AIR SUPPORT?
• Comprehensive Solutions: Integrated tools for tracking, planning, and briefing.
• Unparalleled Support: Around-the-clock service from a team of experts.
• Global Reach: Supporting over 400 airlines and operators worldwide.
• Customer Satisfaction: Consistently rated highly for customer service.
Setting the Benchmark for Customer Service
At AIR SUPPORT, we’d like to set the benchmark for exceptional customer service in the aviation industry. Our 24/7/365 support, combined with our advanced solutions OpsControl, PPS Flight Planning, and CrewBriefing, empowers airlines and operators to achieve operational efficiency.
With a team of seasoned professionals and a commitment to flexibility, we thrive at delivering tailored solutions that meet the dynamic needs of the aviation world. Our dedication to innovation and excellence is what makes us a trusted partner in aviation, ensuring our customers’ success today and in the future.
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