Get Support

We guarantee professional and personal support services in English 24/7 throughout the year. We provide fast, competent and comprehensive support service to all of our customers.

For all urgent issues, call us at +45 7060 5530

or email our support team at support@airsupport.dk

 

AIR SUPPORT’s  Customer Service

CSAT score for airlines*

%

Satisfied or Very satisfied with the response time of our Support Team*

%

Tickets handled in one-touch resolution

%

Tickets responded within 8 hours, 24/7 - 365

*Based on our annual customer satisfaction survey from December 2024

Global Support Service

You can reach our support team 24/7 – 365 via support@airsupport.dk
for all urgent issues call +45 7060 5530.

Outside normal opening hours, support service only applies to customers with a valid software username. Please have it ready when you make a call.

Normal opening hours are
Monday to Friday 07.00 – 18.00 CET

For US/Canadian customers
Users within US/Canada can reach our support team via the toll-free number: 1-800-270-1904

"I haven't got a bad word to say about the support staff. Support is always quick and helpful."

… feedback we have received from an airline operator on our daily work.

"Help Center is our main assistance and friend, so thanks a lot!"

… feedback we have received from a general and business aviation operator on our daily work.

"Great team, very helpful. Could not ask for more of the support team.”

… feedback we have received from an airline operator on our daily work.

"In regards of the day-to-day support, you have become a reference to others."

… feedback we have received from an airline operator on our daily work.

"When calling, everything works very well, and the people are always very nice."

… feedback we have received from a general and business aviation operator on our daily work.

Help Center and Other Services

Click the links below and get quick access to articles, manuals and order forms
(sign-in with your software credentials)