Get support
We guarantee professional and personal support services in English 24/7 throughout the year. We provide fast, competent and comprehensive support service to all of our customers.
For all urgent issues call us on +45 7060 5530
AIR SUPPORT’s Customer Service
%
Satisfied or Very satisfied with the response time of our Support Team*
Support tickets last 12 months
Solved Tickets average 12 months
Hours - Average Reply time within 8 Hours 24/7 - 365
Updated March 2023.
Based on our annual customer satisfaction survey from December 2022
Global Support Service
You can reach our support team 24/7 – 365 via
for all urgent issues call +45 7060 5530.
Outside normal opening hours, support service only applies to customers with a valid software username. Please have it ready when you make a call.
Normal opening hours are
Monday to Friday 07.00 – 18.00 CET
For US/Canadian customers
Users within US/Canadian can reach our support team via toll-free number: 1-800-270-1904
Help center and other services
Click below the links and get quick access to articles, manuals and order forms
(sign-in with your software credentials)
PPS Flight Planning Software
Try these quick access link:
Download
Manual
File FPL
Order forms
OpsControl - Flight Tracking
Try these quick access link:
Finance
Try these quick access link:
Quality Department
Try these quick access link:
Request audit
Learn more about our quality department