Get support

We guarantee professional and personal support services in English 24/7 throughout the year. We provide fast, competent and comprehensive support service to all of our customers.

For all urgent issues, call us at +45 7060 5530

or email our support team at support@airupport.dk

 

AIR SUPPORT’s  Customer Service

%

Satisfied or Very satisfied with the response time of our Support Team*

Support tickets last 12 months

Solved Tickets average 12 months

Hours - Average Reply time within 8 Hours 24/7 - 365

Updated March 2023.
Based on our annual customer satisfaction survey from December 2022

Global Support Service

You can reach our support team 24/7 – 365 via support@airsupport.dk
for all urgent issues call +45 7060 5530.

Outside normal opening hours, support service only applies to customers with a valid software username. Please have it ready when you make a call.

Normal opening hours are
Monday to Friday 07.00 – 18.00 CET

For US/Canadian customers
Users within US/Canadian can reach our support team via toll-free number: 1-800-270-1904

"We've got a very fast answer and solution to our issue :)"

… a fraction of the positive feedback we have received from our customers on our daily work.

"Perfect support from the support team"

… a fraction of the positive feedback we have received from our customers on our daily work.

"An exceptionally fast response. 5 out of 5!"

… a fraction of the positive feedback we have received from our customers on our daily work.

"PERFECT SERVICE AS ALWAYS"

… a fraction of the positive feedback we have received from our customers on our daily work.

"Support did the job perfectly as always! Thank you!"

… a fraction of the positive feedback we have received from our customers on our daily work.

Help center and other services

Click below the links and get quick access to articles, manuals and order forms
(sign-in with your software credentials)

Flight Planning Software Solutions

PPS Flight Planning Software

Try these quick access link:

Download

Manual

File FPL

Order forms

Flight tracking with FlightWatch

OpsControl - Flight Tracking

Try these quick access link:

Finance and administration team

Finance

Try these quick access link:

Pay invoice with credit card

Our Quality Department ready for audits

Quality Department

Try these quick access link:

Request audit

Learn more about our quality department