Get Support

We guarantee professional and personal support services in English 24/7 throughout the year. We provide fast, competent and comprehensive support service to all of our customers.

For all urgent issues, call us at +45 7060 5530

or email our support team at support@airupport.dk

 

AIR SUPPORT’s  Customer Service

CSAT score for airlines*

%

Satisfied or Very satisfied with the response time of our Support Team*

%

Tickets handled in one-touch resolution

%

Tickets responded within 8 hours, 24/7 - 365

*Based on our annual customer satisfaction survey from January 2024

Global Support Service

You can reach our support team 24/7 – 365 via support@airsupport.dk
for all urgent issues call +45 7060 5530.

Outside normal opening hours, support service only applies to customers with a valid software username. Please have it ready when you make a call.

Normal opening hours are
Monday to Friday 07.00 – 18.00 CET

For US/Canadian customers
Users within US/Canadian can reach our support team via toll-free number: 1-800-270-1904

"In regards of the day-to-day support, you have become a reference to others."

… feedback we have received from an airline operator on our daily work.

"When calling, everything works very well, and the people are always very nice."

… feedback we have received from a general and business aviation operator on our daily work.

"Very good and quick support. Extremely satisfied with the support provided."

… feedback we have received from an airline operator on our daily work.

"They were very resourceful and helpful."

… feedback we have received from a general and business aviation operator on our daily work.

"Very satisfied, and we are always very happy with the support team."

… feedback we have received from an airline operator on our daily work.

Help Center and Other Services

Click the links below and get quick access to articles, manuals and order forms
(sign-in with your software credentials)