I cannot upload to CrewBriefing from PPS

In rare situations you can be prompted in PPS with an “An error occurred during upload to CrewBriefing” or similar. This can be due to different reasons and below we have described a few reasons and solutions why you get this upload error:

Account name in PPS Options (Users) incorrect

Verify your account name is spelled 100% correct with all names and characters included and with CAPTITAL letters. Please check your correct PPS account name on CrewBriefing website here:
Select /click on your account in the Installed Accounts list (in this case AIR SUPPORT AS)

Solution

Verify your account name is spelled 100% correct with all names and characters included. Please check your correct PPS account name on CrewBriefing website here:
https://www.crewbriefing.com/ascustomerwebadministration/2.5.17/administration.aspx
(you must have admin rights to enter this section) See example below.

if not identical with CrewBriefing website, please correct it in PPS Options (User), press save changes and restart PPS.

Username and password incorrect

When uploading to CrewBriefing the system will also check if your PPS/CB username and password are correct. If these are incorrect you will not be able to upload to CrewBriefing.

Solution

Open PPS Options User / Settings Manager in your computer’s start menu. Check if your username and password is OK.
When your have inserted the correct password for your username, press Save Changes and restart PPS.
If it is incorrect please ask your PPS responsible about your current password or contact our Support Department to create a new for you.

Deselect FMS tick box in PPS

In some cases the FMS data, which is sent in the data package, contains corrupt data which you are of course not able to see.

Solution

By deselecting the FMS tick mark in the Dispatch Guide Item in the PPS program these data is not uploaded and might solve the problem.

Unusual or special characters in RMK or Dispatcher field

Special symbols, characters like : “ ( ) ^ % $ # / – are not allowed to be used in RMK18 field and also special characters can also impact in the Dispatcher’s field.

Solution

Correct your entries to normal and allowed characters in both fields and try to re-upload your flight.

Corrupt or faulty data on the current CB flight

In special conditions the data on your CB flight can contain faulty or corrupt data and then PPS cannot synchronize the flight properly.

Solution

Delete the flight on CrewBriefing if it is there.
Note: REMEMBER to open it in PPS from CrewBriefing before deleting this flight and a then a new will be uploaded once you press Upload to CrewBriefing again.

If you do not know how to delete a flight – click here

Delete flight on CrewBriefing.com

Upload again

Check CSV file crew.csv for long names

The maximum character length in the crew name in your crew.csv file is 25.
Even this specific crew is not used for the specific flight, this can cause this error while PPS is checking the CSV file:
An error occurred during upload to CrewBriefing: There was an exception running the extensions specified in the config file. —> Maximum request length exceeded

Data Editor => CREW

Solution

Reduce all your crew names which are above 25 characters to below this value.

Restart PPS and try to upload the same flight again