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Cannot log into the cloud?

If you experience you cannot login to your Cloud account it is often one of the following reasons:

  • Wrong password (note your CrewBriefing and PPS Cloud password is often not identical)
  • You do not receive an OTP (one time password) for 2 factor login
  • Using a RDP shortcut with expired/old password
  • Your password has expired (more than 90 days since you changed it)

What can I do?

  • Initially make sure if your are using the correct Cloud password and not the password for your CrewBriefing and PPS application login.
  • Check if your company’s IT policy has changed so our OTP e-mails are rejected by your server.
    Read more here.
  • If your password has expired you can follow the below guide to change your password.

Change your Cloud password

1: Login via your browser

It is required to access through your browser, and enter either:

Europe Server: https://cloud.ppsflightplanning.com/RDWeb/Pages/en-US/Default.aspx
Asia Server: https://cloudsea.ppsflightplanning.com/RDWeb/Pages/en-US/Default.aspx
Africa Server: https://cloudsa.ppsflightplanning.com/RDWeb/Pages/en-US/Default.aspx
Middle East: https://clouduae.ppsflightplanning.com/RDWeb/Pages/en-US/Default.aspx


Do not use a saved RDP shortcut, like this one:

2: Enter your credentials

Enter your PPS cloud credential; pps\xxxxxx and your current password.

3: Change your password

Following text is displayed if password change is required:
“Your password is expired. Click here to change it.

4: First type Current Password, then New Password twice.

Passwords must meet the following minimum requirements:

  • Not contain the user’s account name or parts of the user’s full name that exceed two consecutive characters.
  • Be at least twelve characters in length.
  • Contain characters from three of the following four categories:
  • English uppercase characters (A through Z)
  • English lowercase characters (a through z)
  • Base 10 digits (0 through 9)
  • Non-alphabetic characters (for example, !, $, #, %)

Then press Submit and finally OK

Your new password is now created and you can login again.

You can also download the guide here for later use:

If this does not work, please contact our Support Department via e-mail or telephone.